1 Introduction
Tek999 (https://tek999.pro) is a trusted online gaming platform for users in Bangladesh. We place the highest priority on the privacy of everyone who uses our services. This Privacy Policy explains in detail how tek999 collects, stores, and uses your information.
By using tek999's website, mobile app, or any of our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact our support team.
This Privacy Policy applies to all tek999 services — including the website, mobile app, live chat support, and email communications.
We manage your data in accordance with international data protection standards and applicable laws. tek999's Privacy Policy is reviewed regularly and updated as needed.
2 What Information Is Collected
Tek999 may collect various types of information from you. This broadly falls into two categories — what you provide directly, and what our systems collect automatically.
| Data type | Description | Requirements |
|---|---|---|
| Identity-related | Full name, date of birth, national ID number | Mandatory |
| Contact information | Email address, mobile number | Mandatory |
| Financial Information | Payment method, transaction history, Mobile Banking/Nagad number | Mandatory |
| Device information | IP address, browser type, operating system | Automatic |
| Usage data | Game history, login times, session information | Automatic |
| Verification documents | National ID photo, selfie (for KYC purposes) | Where applicable |
tek999 only collects information that is necessary to provide services, ensure security, and meet legal obligations. No unnecessary personal data is collected.
3 How data is collected
Tek999 collects your information through several methods. Each is handled transparently and operates on the basis of your consent.
- Registration process: Information you provide when creating an account is stored directly in our system.
- KYC Verification: Documents submitted for identity verification are collected and stored securely.
- Transaction Records: Details of every deposit, withdrawal, and game session are logged automatically.
- Cookies & Tracking: Usage patterns are analyzed through cookies during website browsing.
- Support Contact: Information shared via live chat, email, or phone is stored and retained on record.
- Third-party sources: Necessary information may be collected from payment gateways or identity verification providers.
4 How your data is used
Tek999 uses your information for specific, legitimate purposes only. We never use your data for anything unrelated to our services. The primary uses are listed below:
- Account Management: To manage registration, login, account verification, and security.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Service Improvement: To analyze platform performance and improve your experience.
- Customer Support: To resolve issues and answer your questions.
- Bonuses & promotions: To send you relevant offers based on your preferences.
- Legal Compliance: To meet regulatory requirements and ensure responsible gaming.
- Security: To detect suspicious activity and prevent fraudulent transactions.
Before using your information, tek999 always ensures a lawful basis exists — whether that is your consent, a legal obligation, or our legitimate business interests.
5 Is your data shared?
Tek999 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:
- Payment provider: Mobile Banking, Nagad, Rocket, and other approved payment gateways — only the minimum necessary data is shared to complete transactions.
- Identity verification provider: With verified KYC partners recognized as part of the KYC process.
- Software Provider: Third-party game developers required to operate the games — they receive access to limited data only.
- Legal Authorities: If a valid order is received from a court or government authority, information will be disclosed within the limits of the law.
- Business transfer: In the event of an acquisition or merger involving tek999, your data may be transferred — however, the new owner will be bound by the same Privacy Policy.
Outside of the cases listed above, your information will not be shared with any third party without your explicit consent.
6 Cookies & Tracking
Tek999's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.
- Essential cookies: Maintaining login sessions and security verification — the site cannot function properly without these.
- Functional Cookies: Remembers your preferred language, game settings, and personalized experience.
- Analytics cookies: To understand which pages users visit and for how long — in order to improve the site.
- Marketing cookies: To show you relevant promotions and bonus offers.
You can manage or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
7 Data storage & security
Tek999 employs industry-leading technical and organizational measures to keep your data secure. Our security infrastructure is regularly updated and audited.
- 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Firewall & DDoS protection: Our servers are protected against external attacks.
- Encrypted Database: All stored data is kept in encrypted form.
- Access Controls: Only authorized personnel are permitted to access specific data.
- Regular audits: Third-party security specialists conduct regular audits of our systems.
Data retention period: Certain data is retained for a defined period (typically 5 years) while your account is active and after closure, as required by law. Once this period ends, the data is securely deleted.
In the event of a data breach, tek999 will notify affected users and the relevant authorities within the timeframe required by law.
8 Your Rights
Under tek999's Privacy Policy, you have the following rights regarding your personal data. To exercise these rights, please contact our support team.
- Right to Access: You can find out at any time what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to erasure: You may request that your data be deleted under certain circumstances.
- Right to restrict processing: In some cases, you may request that the use of your data be restricted.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data processing at any time.
- Right to Lodge a Complaint: If you have concerns about data protection, you may raise them with the relevant authority.
If you request deletion of certain data, your account may no longer be usable, as some information is essential for service delivery.
9 Children's Privacy
Tek999 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data is present in our system, that account will be closed and the data deleted immediately.
A note to parents — please ensure that your children or younger family members are not using tek999.
10 Policy updates
Tek999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:
- Posting a notice on the website's main page.
- Sending notifications to your registered email.
- Updating the "Last Updated" date at the top of this page.
Continued use of tek999 after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.
11 Contact
For any questions, complaints, or data requests related to our Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Click the chat button at the bottom right of the website
- Support: 24/7 support available in Bangla
We typically respond to all privacy-related requests within 24 to 48 hours. For urgent matters, reach out via live chat for immediate assistance.
Your privacy matters deeply to us. tek999 operates with full transparency, and earning your trust is our primary goal.